Accelerating Growth, Enhancing Operational Efficiency, & Transforming Customer Experience

• Operational Excellence & Process Optimization
  Driving efficiency through workflow automation, KPI tracking, and scalable business operations.

• Customer Experience (CX) Strategy & Retention
  Enhancing customer engagement, loyalty, and revenue recovery through data-driven insights and personalization.

• Strategic Growth & Market Expansion
  Executing GTM strategies, competitive positioning, and scalable growth initiatives.

• Partnership Development & Revenue Optimization
  Securing high-impact alliances and maximizing monetization opportunities.

• AI-Driven Marketing & Digital Transformation
  Leveraging automation, analytics, and optimization techniques to enhance marketing performance.

RingBoost

Telecom, technology, and marketing company specializing in custom phone numbers and business communication solutions.

During my tenure at RingBoost, I progressed through five promotions, advancing from General Manager to Chief Operating Officer while driving company growth, operational efficiency, and market expansion.

Chief Operating Officer (2022 – 2025)

• Led strategic growth, operational efficiency, and revenue expansion across all business functions.

• Managed and aligned cross-functional teams in sales, marketing, customer service, and technology, optimizing workflows to enhance both internal processes and customer engagement.

• Drove 40% revenue growth through strategic partnerships and digital innovation.

• Implemented AI-powered marketing initiatives, increasing customer engagement and acquisition.

• Negotiated high-value partnerships and vendor contracts, unlocking new revenue streams and strengthening market positioning.

• Spearheaded digital transformation efforts, integrating automation and data-driven strategies to improve scalability.

• Developed and executed GTM strategies for intellectual property products, driving customer acquisition and long-term growth.

Senior Vice President (2018 – 2022)

• Increased customer retention by 25% through multi-channel CX and loyalty strategies.

• Forged key strategic alliances, accelerating business growth and market expansion.

• Enhanced SEO and paid advertising strategies, improving lead generation and conversion rates.

Senior Vice President of Operations (2015 – 2018)

• Boosted operational efficiency by 30% with automation in marketing and sales.

• Implemented data-driven decision-making frameworks, improving performance tracking and profitability.

• Modernized workflows, leading digital transformation efforts to streamline processes.

Vice President of Operations (2012 – 2015)

• Streamlined operations, increasing team productivity by 15%.

• Managed cross-functional teams, ensuring alignment with strategic objectives.

• Developed training programs, enhancing staff competencies and efficiency.

Director of Operations (2009 – 2012)

• Reduced operational costs by 10% through process improvements.

• Aligned daily operations with long-term company objectives.

• Enhanced customer acquisition processes, collaborating with marketing and sales teams.

General Manager (2006 – 2009)

• Increased customer satisfaction by 20% through optimized service delivery.

• Led business operations and supervised staff, ensuring goal achievement.

• Strengthened client relationships, improving brand loyalty and retention.

University at Albany, SUNY
BA in Psychology / Business Administration & Management

• Scaled a startup into an industry leader, driving market expansion, revenue growth, and brand recognition.

• Executed data-driven GTM strategies, increasing new customer acquisitions by 35%.

• Developed AI-driven marketing initiatives, leveraging automation and analytics to enhance engagement and ROI.

• Led customer experience transformations, improving retention and loyalty by 25%.

• Secured high-impact strategic partnerships, unlocking new revenue streams and strengthening market positioning.

• Enhanced operational efficiency by 30%, implementing automation to reduce costs and boost productivity.

• Optimized pricing strategies and revenue recovery, increasing average order value (AOV) by 15% and recapturing lost revenue.

As an avid international traveler and outdoor enthusiast, I find inspiration in new places and cultures. Whether snorkeling, hiking, or exploring historic sites, I enjoy discovering fresh perspectives that shape both my life and business. My partner and our two sons often join me on these adventures. When we’re home, we love spending time with our dog Leo.